# DW_HRSR_MILESTONE_EF (Preview)

This table requires activation of HR Help Desk functional area. This is an intersection table between SVC_SERVICE_REQUESTS and SVC_COVERAGES

## Details

Module:

## Key Columns

SERVICE_REQUEST_MILESTONE_ID

## Columns

Columns
Name | Datatype | Length | Precision | Not Null | Comments | Referred Table | Referred Column
--- | --- | --- | --- | --- | --- | --- | ---
SERVICE_REQUEST_MILESTONE_ID | NUMBER | 38 | 0 | True | Auto-generated number and primary key for this table. |  |
SOURCE_RECORD_ID | VARCHAR2 | 256 |  |  | This column is for Oracle Internal use only. Auto-generated number and primary key for this table. |  |
PRIMARY_CONTACT_PERSON_ID | NUMBER | 38 | 0 |  | Primary Contact Person ID |  |
DELAY_TIME_IN_MINUTES | NUMBER | 38 | 0 |  | Indicates time in minutes delayed between completion Date and DueDate with honoring the calendar API |  |
SERVICE_REQUEST_ID | NUMBER | 38 | 0 |  | A foreign key that references service request Id in SVC_SERVICE_REQUESTS (SR_ID). |  |
MILESTONE_CONFIGURATION_ID | NUMBER | 38 | 0 |  | A foreign key that references to SVC_MILESTONE_CONFIGS table. |  |
MILESTONE_STATUS_CODE | VARCHAR2 | 32 |  |  | Lookup code that indicates the status of the milestone. ( Canceled,Complete,In Progress.) |  |
COMPLIANCE_FLAG | VARCHAR2 | 16 |  |  | A flag that Indicates whether the milestone is compliant with SLA terms or not. |  |
HEADER_FLAG | VARCHAR2 | 16 |  |  | A flag to indicate whether to stamp current milestone on service request header or not. Only the nearest active milestone is stamped onto service request header. |  |
ACTIVE_FLAG | VARCHAR2 | 16 |  |  | A flag that Indicates if current milestone is active or not. |  |
DUE_DATE | DATE |  |  |  | The date on which milestone falls due. |  |
DUE_TIMESTAMP | TIMESTAMP |  |  |  | The date on which milestone falls due. |  |
OVERRIDDEN_DUE_DATE | DATE |  |  |  | This column stores agent overridden due date for a milestone. |  |
OVERRIDDEN_DUE_TIMESTAMP | TIMESTAMP |  |  |  | This column stores agent overridden due date for a milestone. |  |
WARNED_FLAG | VARCHAR2 | 16 |  |  | A flag that indicates whether the milestone due date warning is notified or not. |  |
WARNING_DATE | DATE |  |  |  | The date when the milestone warning notification was sent. |  |
WARNING_TIMESTAMP | TIMESTAMP |  |  |  | The date when the milestone warning notification was sent. |  |
COMPLETION_DATE | DATE |  |  |  | Completion date if the given milestone was closed. |  |
COMPLETION_TIMESTAMP | TIMESTAMP |  |  |  | Completion date if the given milestone was closed. |  |
AGENT_COMPLETED_FLAG | VARCHAR2 | 16 |  |  | Indicates whether an agent marked milestone as complete or not. |  |
COMMENTS | VARCHAR2 | 512 |  |  | This column stores user comments for a milestone. |  |
CREATION_DATE | DATE |  |  |  | Who column: indicates the date and time of the creation of the row. |  |
CREATION_TIMESTAMP | TIMESTAMP |  |  |  | Who column: indicates the user who created the row. |  |
REQUEST_ID | NUMBER | 38 | 0 |  | Enterprise Service Scheduler: indicates the request ID of the job that created or last updated the row. |  |
SERVICE_REQUEST_ASSIGNEE_RESOURCE_ID | NUMBER | 38 | 0 |  | Assigned to Resource ID |  |
SERVICE_REQUEST_QUEUE_ID | NUMBER | 38 | 0 |  | The queue ID the service request is assigned to. | DW_HRSR_QUEUE_D | QUEUE_ID
SERVICE_REQUEST_CATEGORY_ID | NUMBER | 38 | 0 |  | Foreign key; Service Catalog ID the service request is logged against. Derived from Product ID. | DW_HRSR_CATEGORY_D_TL | CATEGORY_ID
SERVICE_REQUEST_STATUS_CODE | VARCHAR2 | 64 |  |  | Lookup code that indicates the status code of the service request, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. | DW_HRSR_STATUS_CODE_D_TL | CODE
SERVICE_REQUEST_STATUS_TYPE_CODE | VARCHAR2 | 64 |  |  | Lookup code the indicates the status type of the status code, such as NEW, INPROGRESS, WAITING, RESOLVED, CLOSED. | DW_HRSR_STATUS_TYPE_CODE_D_TL | CODE
SERVICE_REQUEST_SEVERITY_CODE | VARCHAR2 | 64 |  |  | Lookup code that indicates the severity of the service request reported by the customer, such as SEV1, SEV2, SEV3, SEV4. | DW_HRSR_SEVERITY_CODE_D_TL | CODE
SERVICE_REQUEST_INTERNAL_PRIORITY_CODE | VARCHAR2 | 64 |  |  | Lookup code that indicates the internal priority of the service request, such as HIGH, NORMAL, LOW. | DW_CXSR_INTERNAL_PRIORITY_CODE_D_TL | CODE
SERVICE_REQUEST_PROBLEM_CODE | VARCHAR2 | 64 |  |  | Lookup code that indicates the identified problem of the service request, such as PRODUCT, USER, DOCS. | DW_HRSR_PROBLEM_CODE_D_TL | CODE
SERVICE_REQUEST_RESOLUTION_CODE | VARCHAR2 | 64 |  |  | Lookup code that indicates the resolution of service request, such as SATISFIED, NOT_SATISFIED, RETURNED_PRODUCT, NEW_PURCHASE, UNKNOWN. | DW_HRSR_RESOLUTION_CODE_D_TL | CODE
SERVICE_REQUEST_SOURCE_CODE | VARCHAR2 | 64 |  |  | Lookup code that indicates how the SR was entered into the system, such as AGENT_UI, CUSTOMER_UI, API. | DW_HRSR_SOURCE_CODE_D_TL | CODE
SERVICE_REQUEST_CHANNEL_TYPE_CODE | VARCHAR2 | 64 |  |  | Lookup code that indicates the channel type. Examples: EMAIL, PHONE, FACEBOOK, TWITTER. | DW_HRSR_CHANNEL_TYPE_CODE_D_TL | CODE
SERVICE_REQUEST_STRIPE_CODE | VARCHAR2 | 64 |  |  | Lookup code that indicates the stripe code, such as CRM, HCM, or PRM. | DW_HRSR_STRIPE_CODE_D_TL | CODE
SERVICE_REQUEST_RESOLVE_OUTCOME_CODE | VARCHAR2 | 64 |  |  | Lookup code that indicates the outcome of a service request resolution, such as "solution provided", "unable to resolve", "customer abandoned". | DW_HRSR_RESOLVE_OUTCOME_CODE_D_TL | CODE
SERVICE_REQUEST_OPEN_DATE | DATE |  |  |  | Migration Who Column: Defaults to CREATION_DATE if null, or for migration, set to the SR creation date. |  |
SERVICE_REQUEST_LAST_REOPEN_DATE | DATE |  |  |  | Last reopen date of the SR if SR was reopened. |  |
SERVICE_REQUEST_LAST_RESOLVED_DATE | DATE |  |  |  | Last resolved date of the SR if the SR has been resolved. |  |
SERVICE_REQUEST_CLOSED_DATE | DATE |  |  |  | Closed date of the SR if SR is closed. |  |
SERVICE_REQUEST_INITIAL_QUEUE_ASSIGN_DATE | DATE |  |  |  | The date and time the SR was first assigned to a Queue. This value is auto-generated. |  |
SERVICE_REQUEST_LAST_QUEUE_ASSIGN_DATE | DATE |  |  |  | The date and time the Queue assignment for the SR last changed. This value is auto-generated. |  |
SERVICE_REQUEST_INITIAL_RESOURCE_ASSIGN_DATE | DATE |  |  |  | The date and time the SR was first assigned to a Resource. This value is auto-generated. |  |
SERVICE_REQUEST_LAST_RESOURCE_ASSIGN_DATE | DATE |  |  |  | The date and time the Resource assignment for the SR last changed. This value is auto-generated. |  |
SERVICE_REQUEST_LAST_UPDATE_DATE | DATE |  |  |  | This is for Internal use. |  |
SERVICE_REQUEST_CRITICAL_FLAG | VARCHAR2 | 16 |  |  | Indicates whether the service request is critical (Y or N). |  |
SERVICE_REQUEST_TITLE | VARCHAR2 | 999 |  |  | A brief title of the service request. |  |
SERVICE_REQUEST_PROBLEM_DESCRIPTION | VARCHAR2 | 999 |  |  | Problem description/statement/steps to reproduce issue for the service request. |  |
SERVICE_REQUEST_RESOLVED_BY | VARCHAR2 | 256 |  |  | Indicates the user who resolved the service request. |  |
SERVICE_REQUEST_DELETED_FLAG | VARCHAR2 | 16 |  |  | Indicates whether the service request is logically deleted (Y or N). |  |
SERVICE_REQUEST_RESOLVE_DESCRIPTION | VARCHAR2 | 999 |  |  | Solution description, how the service request has been resolved. |  |
SERVICE_REQUEST_OPEN_TIMESTAMP | TIMESTAMP |  |  |  | Migration Who Column: Defaults to CREATION_DATE if null, or for migration, set to the SR creation date. |  |
SERVICE_REQUEST_LAST_REOPEN_TIMESTAMP | TIMESTAMP |  |  |  | Last reopen date of the SR if SR was reopened. |  |
SERVICE_REQUEST_LAST_RESOLVED_TIMESTAMP | TIMESTAMP |  |  |  | Last resolved date of the SR if the SR has been resolved. |  |
SERVICE_REQUEST_CLOSED_TIMESTAMP | TIMESTAMP |  |  |  | Closed date of the SR if SR is closed. |  |
SERVICE_REQUEST_INITIAL_QUEUE_ASSIGN_TIMESTAMP | TIMESTAMP |  |  |  | The date and time the SR was first assigned to a Queue. This value is auto-generated. |  |
SERVICE_REQUEST_LAST_QUEUE_ASSIGN_TIMESTAMP | TIMESTAMP |  |  |  | The date and time the Queue assignment for the SR last changed. This value is auto-generated. |  |
SERVICE_REQUEST_INITIAL_RESOURCE_ASSIGN_TIMESTAMP | TIMESTAMP |  |  |  | The date and time the SR was first assigned to a Resource. This value is auto-generated. |  |
SERVICE_REQUEST_LAST_RESOURCE_ASSIGN_TIMESTAMP | TIMESTAMP |  |  |  | The date and time the Resource assignment for the SR last changed. This value is auto-generated. |  |
SERVICE_REQUEST_LAST_TRANSFER_DATE | DATE |  |  |  | Indicates the date and time of the last transfer of the service request. |  |
SERVICE_REQUEST_LAST_TRANSFER_TIMESTAMP | TIMESTAMP |  |  |  | Indicates the date and time of the first transfer of the service request. |  |
SERVICE_REQUEST_FIRST_TRANSFER_DATE | DATE |  |  |  | Indicates the date and time of the first transfer of the service request. |  |
SERVICE_REQUEST_FIRST_TRANSFER_TIMESTAMP | TIMESTAMP |  |  |  | Indicates the date and time of the last transfer of the service request. |  |
SERVICE_REQUEST_LAST_TRANSFERRED_BY | VARCHAR2 | 256 |  |  | Indicates the user who last transferred the service request. |  |
SERVICE_REQUEST_TRANSFER_COUNT | NUMBER | 38 | 0 |  | Count showing how many times a service request has been transferred. |  |
SERVICE_REQUEST_TRANSFER_FLAG | VARCHAR2 | 32 |  |  | derive logic from FAW (case when transfer_count > 0 then 'Y' else 'N' end) |  |
SERVICE_REQUEST_TRANSFER_NOTE | VARCHAR2 | 999 |  |  | This field contains information about transfer note. |  |
SERVICE_REQUEST_TRANSFER_REASON_CODE | VARCHAR2 | 64 |  |  | Lookup code that indicates the transfer reasonIncorrectly Routed, Owner Unavailable, Workload Balancing | DW_HRSR_TRANSFER_REASON_CODE_D_TL | CODE
SERVICE_REQUEST_CREATED_BY | VARCHAR2 | 256 |  |  | This is for Internal use. |  |
SERVICE_REQUEST_LAST_UPDATED_BY | VARCHAR2 | 256 |  |  | This is for Internal use. |  |
SERVICE_REQUEST_LAST_UPDATE_TIMESTAMP | TIMESTAMP |  |  |  | This is for Internal use. |  |
SERVICE_REQUEST_NUMBER | VARCHAR2 | 64 |  |  | Auto-generated unique number with customizable format. |  |
PRIMARY_CONTACT_PER_ASGN_NUM | VARCHAR2 | 64 |  |  | Person Contact Person Assignment Number |  |
ANCHOR_DATE | DATE |  |  |  | Creation Date |  |
ASSIGNMENT_ID | NUMBER | 38 | 0 |  | Assignment Identifier |  |
REPORTING_ESTABLISHMENT_ID | NUMBER | 38 | 0 |  | Workers Reporting Establishment Identifier | DW_REPORTING_EST_D | REPORTING_EST_ID
DEPARTMENT_ID | NUMBER | 38 | 0 |  | Workers Department Identifier | DW_DEPARTMENT_D | DEPARTMENT_ID
JOB_ID | NUMBER | 38 | 0 |  | Workers Job Identifier | DW_JOB_D | JOB_ID
LOCATION_ID | NUMBER | 38 | 0 |  | Workers Location Identifier | DW_WORKER_LOCATION_D | LOCATION_ID
POSITION_ID | NUMBER | 38 | 0 |  | Workers Position Identifier | DW_POSITION_D | POSITION_ID
GRADE_ID | NUMBER | 38 | 0 |  | Workers Grade Identifier | DW_PAY_GRADE_D | GRADE_ID
LEGAL_EMPLOYER_ID | NUMBER | 38 | 0 |  | Workers Legal Employer Identifier | DW_LEGAL_EMPLOYER_D | LEGAL_EMPLOYER_ID
BUSINESS_UNIT_ID | NUMBER | 38 | 0 |  | Workers Business Unit Identifier | DW_BUSINESS_UNIT_D | BUSINESS_UNIT_ID
PERIOD_OF_SERVICE_ID | NUMBER | 38 | 0 |  | Workers Period of Service Identifier | DW_SERVICE_PERIOD_D | PERIOD_OF_SERVICE_ID
PERSON_TYPE_ID | NUMBER | 38 | 0 |  | Workers Person Type Identifier | DW_PERSON_TYPE_D_TL | PERSON_TYPE_ID
ASSIGNMENT_STATUS_TYPE_ID | NUMBER | 38 | 0 |  | Workers Assignment Status Type Identifier | DW_ASSIGNMENT_STATUS_D_TL | ASSIGNMENT_STATUS_TYPE_ID
ASSIGNMENT_NUMBER | VARCHAR2 | 32 |  |  | Workers Assignment Number |  |
ASSIGNMENT_NAME | VARCHAR2 | 128 |  |  | Workers Assignment Name |  |
WORKER_TYPE | VARCHAR2 | 32 |  |  | Indicates type of records for worker- assignment or employment terms | DW_WORKER_TYPE_D_TL | WORKER_TYPE
WORKER_CATEGORY | VARCHAR2 | 32 |  |  | Workers category like Blue collar or Civil Servant etc | DW_WORKER_CATEGORY_D_TL | WORKER_CATEGORY
ASSIGNMENT_CATEGORY | VARCHAR2 | 32 |  |  | Workers assignment defined category. For example Full-Time Permanent or Part-Time Permanent | DW_ASSIGNMENT_CATEGORY_D_TL | ASSIGNMENT_CATEGORY
LEGISLATION_CODE | VARCHAR2 | 256 |  |  | Workers Legislation |  |
SEX | VARCHAR2 | 32 |  |  | Worker Sex |  |
ETHNICITY | VARCHAR2 | 32 |  |  | Worker Ethnicity |  |
PRIMARY_FLAG | VARCHAR2 | 32 |  |  | Represents workers overall Primary assignment |  |
PRIMARY_ASSIGNMENT_FLAG | VARCHAR2 | 32 |  |  | Workers Primary assignment Flag |  |
SYSTEM_PERSON_TYPE | VARCHAR2 | 32 |  |  | Workers Person Type in System |  |
PAY_SYSTEM_STATUS | VARCHAR2 | 32 |  |  | Workers Payroll status indicating whether the assignment is processed in payroll runs. |  |
PER_SYSTEM_STATUS | VARCHAR2 | 32 |  |  | Workers HR status used to determine how the assignment is processed |  |
FULL_PART_TIME_FLAG | VARCHAR2 | 32 |  |  | Workers Full Part Time Flag |  |
PERMANENT_TEMPORARY_FLAG | VARCHAR2 | 32 |  |  | Workers Permanent Temporary Flag |  |
SUPERVISOR_ASSIGNMENT_ID | NUMBER | 38 | 0 |  | Workers Line Manager Assignment Identifier | DW_PERSON_D | PERSON_ID
SUPERVISOR_ID | NUMBER | 38 | 0 |  | Workers Line Manager Person Identifier | DW_PERSON_D | PERSON_ID
HEADCOUNT | NUMBER |  |  |  | Workers Headcount Value |  |
FTE | NUMBER |  |  |  | Workers FTE Value |  |
AGE_IN_YEARS | NUMBER | 38 | 0 |  | Workers Age as of doc end Date in Years |  |
AGE_IN_MONTHS | NUMBER | 38 | 0 |  | Workers Age as of doc end Date in months |  |
TENURE_IN_YEARS | NUMBER | 38 | 0 |  | Workers Tenure as of doc end Date in years |  |
TENURE_IN_MONTHS | NUMBER | 38 | 0 |  | Workers Tenure as of doc end Date in Months |  |
BARGAINING_UNIT_CODE | VARCHAR2 | 32 |  |  | Bargaining Unit Code |  |
PROBATION_PERIOD | NUMBER |  |  |  | Duration of probation period |  |
PROBATION_UNIT | VARCHAR2 | 32 |  |  | Units of probation period duration |  |
FREQUENCY | VARCHAR2 | 32 |  |  | Frequency of normal working hours:week,month,year |  |
NORMAL_HOURS | NUMBER |  |  |  | Normal working hours |  |
CAL_MONTH_ID | NUMBER | 38 | 0 |  | Month identifier in YYYYQMM format. For example, 1979412. |  |
CAL_QUARTER_ID | NUMBER | 38 | 0 |  | Quarter identifier in YYYYQ format. For example, 19794. |  |
CAL_YEAR_ID | NUMBER | 38 | 0 |  | Year identifier in YYYY format. For example, 1979. |  |
AGE_IN_YEARS_ID | NUMBER | 38 | 0 |  | Age in Years of the Worker associated with the Assignment. Null stamped with default |  |
TENURE_IN_YEARS_ID | NUMBER | 38 | 0 |  | Tenure in Years of the Worker associated with the Assignment. Null stamped with default |  |
PRIMARY_WORK_RELATIONSHIP_FLAG | VARCHAR2 | 32 |  |  | Primary Work Relationship Flag |  |
WORK_AT_HOME | VARCHAR2 | 32 |  |  | Work At Home Flag |  |

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