1. Getting Started with Oracle Digital Assistant for Fusion Applications
  2. Why can't I access Oracle Identity Cloud Service to configure a digital assistant?

Why can't I access Oracle Identity Cloud Service to configure a digital assistant?

That's probably because you don't have the FA_GSI_Administrator role assigned to you.

Check with your primary administrator who can access the OCI console and get you a cloud administrator account with the FA_GSI_Administrator role assigned, but only for these cases:

  • You (or someone else) are the existing administrator, and you can't sign in to Oracle Identity Cloud Service or have lost your password.

  • The existing administrator is no longer available, for example, they're no longer working for your company.

  • The cloud account user or user name isn't part of the IDCS_ADMINISTRATORS group for the particular IDCS stripe.

    Note: If the credentials are used to sign in for the first time and the user or user name isn't part of the IDCS_ADMINISTRATORS group, then the user can only view the IDCS console and can’t view the idcs-oda application to configure ODA.

The problem type for the request must be Cloud Hosting Services (Outage, P2T/T2T, Enable SSO, Resize, CloudPortal, MyServices, User/Password, Network, Schedule Maintenance).