Change Your Password

Use the application link your company gave you to open the Sign In page and change your password for better security. You can use either of these methods to change your password. This setup applies to both CX Sales and Digital Sales.

• After you sign in, you can change your password using the Set Preferences option.
• On the Sign In page, you can change your password using the Forgot Password link.

Change Your Password Using Set Preferences

1. Click your user image or name in the global header, and on the Settings and Actions menu, select Set Preferences.

2. In the General Preferences section, click Password, and enter your password details.

3. Click Save and Close.

Change Your Password Using Forgot Password

1. On the Sign In page, click the Forgot Password link.

2. Enter the registered work email, select the Forgot Password option and click Submit.

   A notification containing a link to reset your password is sent to your work email.

Note:

• If you don’t have your work email registered, the notification is sent to your line manager.
• If both you and your line manager don’t have work emails registered, you’ll not be able to reset your password. Contact your security administrator to register your work email.

This table shows which method you can use for resetting passwords based on your Single Sign-On (SSO) configuration.

SSO Configuration	Password Reset Method to Use
	Set Preferences Option	Forgot Password Link
SSO Disabled	Yes	Yes
SSO Enabled	No	No
SSO with Chooser Enabled (both SSO sign-in and local authentication options are available)	No	Yes