How does the help desk access and review the diagnostic information?

For application errors that you can't resolve yourself, your help desk can review the message diagnostic information and attempt to resolve the issue.

Diagnostic messages contain different components:

• Message Text and Message Details: Describe the problem and are visible only to the users.
• Admin Details and Admin Action: Contain additional information meant for the help desk to guide them with the resolution.

Note: For your help desk to view the Admin Details and Admin Action components of a diagnostic message, set the profile value for the Message Mode (FND_MESSAGE_MODE) profile option to Administrator.