Why can't I see a workflow notification in the global header and home page when I can see it elsewhere?

There are many possible reasons, depending on what your specific scenario is.

• Let's say you get an email notification but don't see it in the notifications list in the global header and the Things to Finish section on the home page. Most likely your administrator has enabled only email notifications, not in-app notifications. In which case, you can still find the corresponding workflow task in the Worklist: Notifications and Approvals work area.

• Or, say you don't get a notification in email, the global header, and home page, but can see the task in the Worklist: Notifications and Approvals work area. It's possible your administrator disabled all workflow notifications. Or, if the user ID you use to sign in with has a space in it, that would cause issues with sending notifications. Ask your security administrator to update your user account and remove any spaces in your user ID.

• It's also possible that you did see the notification in the global header, the home page, or Notifications page, but you can't find it there anymore even though you didn't address it yet. And, you might still see the task in the Worklist: Notifications and Approvals work area. Most likely that means your notification is older than 30 days and was removed. Or, maybe the notification is for a task that's assigned to an approval group that you're part of, and someone else acted on the task so it's no longer pending for you.