1. Getting Started with Oracle Digital Assistant for Fusion Applications
  2. Why can't I access Oracle Cloud Console to configure a digital assistant?

Why can't I access Oracle Cloud Console to configure a digital assistant?

That's probably because you don't have the FA_GSI_Administrator role assigned to you.

Check with your primary administrator who can access Oracle Cloud Console and get you a cloud administrator account with the FA_GSI_Administrator role assigned, but only for these cases:

  • You're are the existing administrator, and you can't sign in to Oracle Cloud Console or have lost your password.

  • The existing administrator is no longer available, for example, they're no longer working for your company.

  • The cloud account user or user name isn't part of the IDCS_ADMINISTRATORS group for the particular IDCS stripe.

    Note: If the credentials are used to sign in for the first time and the user or user name isn't part of the IDCS_ADMINISTRATORS group, then the user can only view Oracle Cloud console and can’t view the ODA application instance provisioned on your identity domain to configure ODA.

The problem type for the request must be Cloud Hosting Services (Outage, P2T/T2T, Enable SSO, Resize, CloudPortal, MyServices, User/Password, Network, Schedule Maintenance).