6Modifications and Extensibility

This chapter contains the following:

Extend Oracle Field Service

In Oracle applications, Extensibility lets you make changes to elements like objects, fields, workflow, and security privileges. In Oracle B2B Service, you can modify Channels, Service Requests, Messages, and Queues.

Modify the Field Service Pages

Here's how you modify SR page layouts.

  1. Sign in to B2B Service as an administrator.

  2. Click Navigator > Configuration > Sandboxes.

  3. Click Create Sandbox.

    If you're creating a sandbox, make sure you activate Application Composer.

  4. From the Navigation panel, go to Application Composer.

  5. In Application Composer, select CRM Applicationfrom the Applications drop-down list.

  6. Select the Service check box.

  7. In the Standard Objects list, select Work Order, and then Pages.

    The Work Order Pages page shows sections you can modify for the Create and Details pages. To make changes to the standard layout, duplicate it first.

    The Create page is what users see when they create a work order. The Details pages are the View and Edit work order pages.

    You can add, remove, and reorder in these regions.

    • Contact Details

    • Work Order Details

    • Notes

    Click the Edit icon for what you want to change.

  8. When you're done, save the layout.

  9. Select Active to activate your new layout for users.

Modify the Field Service Fields

Here's how you modify fields:

  1. Sign in to B2B Service as an administrator.

  2. Click Navigator > Configuration > Sandboxes.

  3. Click Create Sandbox.

    If you're creating a sandbox, make sure you activate Application Composer.

  4. After you activate the sandbox, from the Navigation panel, go to Application Composer.

  5. In the Application Composer, select CRM Applications from the Applications drop-down list.

  6. Select the Service check box.

  7. In the Standard Objects list, select Work Order, and then Fields.

Now, configure how you want the fields appear. You can choose whether the fields are required, updatable, or searchable.

Note: A shaded field means it's being used in another region and it can't be used again.