Overview of Oracle Internet of Things Service Monitoring for Connected Assets

Oracle B2B Service and Oracle Internet of Things Service Monitoring for Connected Assets integration is designed to support customers who want to use the application to service customers, while using Internet of Things Service Monitoring for Connected Assets to monitor connected assets.

With the integration, assets connected to the internet periodically report information back to the Internet of Things Service Monitoring for Connected Assets application. This data is constantly monitored to detect problems indicating a failure has occurred or is imminent, and reports the issue to the service application for customer service follow-up. The synchronization is executed using Oracle Integration Cloud as the backbone for mapping and information exchange.

The integration supports the following:

  • Creation of an Internet of Things Service Monitoring for Connected Assets incident when business rules detect that a failure has occurred or is imminent, which triggers creation of a service request.

  • Closing the Internet of Things Service Monitoring for Connected Assets incident when the corresponding service request is resolved.

  • Viewing information about the connected asset directly from the service request pages in the service application. This enables the service agent to retrieve both historical and the most current diagnostic information from the device, and take remote actions against the device (for example, restart), for troubleshooting and issue resolution.

For more information about Internet of Things Service Monitoring for Connected Assets, see Related Topics.