You can add and edit mailboxes to your Oracle Service Cloud site, including Oracle-managed Service mailboxes.
- Brand your mailbox to match your organization’s brand identity
- Define the bounce address that will be used as the return path for bounced emails
Define the display name you want to appear on outgoing messages as the sender
Add a Mailbox
If you are using the August 2013 release or later of Oracle Service Cloud Service, mailboxes are configured automatically as Oracle-managed Service mailboxes.
To add a mailbox, follow the steps listed below:
From the Configuration Assistant home page, click the Service site to which you want to add a mailbox.The Site Details page opens.
Click Mailboxes and then click Create Mailbox.The Create Mailbox window opens.
Complete the following field information:
Table Create Mailbox Settings
Field Description Mailbox name Enter the mailbox name in this field. The field is limited to 80 characters and cannot start with a number, contain spaces, or consecutive underscores. The name can contain only lowercase letters, numbers, underscores, periods, and dashes.
Mailbox TypeSelect the mailbox type, Service or Outreach.Note: Service and Outreach mailboxes are used with Oracle Service Cloud applications. Outreach mailboxes need further manual configuration. See View details to configure outreach mailbox section for details.
EnabledThis read-only field is enabled by default.Note: You can disable this field by clearing the check box after the mailbox has been created. See To edit a mailbox.
Select the interface you want to associate the mailbox with.
Click Create.You may need to click Refresh List to see your new mailbox display on the Mailboxes page. If the procedure to create a mailbox is successful, you will receive an email containing your new mailbox password.
View Mailbox Details
After you create a new mailbox, you can disable it or delete it; but you cannot change any other attributes associated with the mailbox from the Configuration Assistant..
From the Mailboxes page, click the menu icon next to the Mailbox Type label (Outreach) and select View Details.The View Mailbox Details window opens.
Make a note of the details and then click OK.
Go to the Mailboxes Configuration page to manually configure the Outreach mailbox with the given information.
Edit a Mailbox
You can add mailboxes and edit existing mailboxes to your Oracle Service Cloud site, including Oracle-managed Service mailboxes.
From the Mailboxes page, click the menu icon next to the Mailbox Type label and select Edit.The Edit Mailbox window opens.
To disable a mailbox, deselect the Enabled check box.Note: If you disable a mailbox, email sent to the address associated with the mailbox continues to accumulate. However, it is not delivered.
To enable a mailbox, select the Enabled check box.Note: When you enable a mailbox, all emails that accumulated while this mailbox was disabled are delivered.
Click Save.If successful, a message tells that your changes were made.
Click OK.Note: The Configuration Assistant lets you edit only the mailbox’s Enabled check box. Additional mailbox configuration options are available in the Service application.
Delete a Mailbox
Deleting a mailbox is a permanent action.
From the Mailboxes page, click the icon next to the Mailbox Type label and select Delete.
Click Yes to confirm the mailbox deletion.You may need to click Refresh List to remove the mailbox from the list of mailboxes that is displayed on the Mailboxes page.
Reset a Mailbox Password
You have the option to reset your mailbox password.
From the Mailboxes page, click the icon next to the Mailbox Type label and select Reset Password.
Click Yes to confirm the mailbox password reset.If successful, a message tells you the password has been reset and a new one has been sent to your email address.