11Cloud Integrations and Product Add-Ons Enablement

Product Add-Ons

The Configuration Assistant lets you enable and automatically connect to certain integrations and product add-ons based on the Oracle Cloud applications and B2C Service product add-ons your organization has purchased.

After purchase, you can enable the following offerings from the Configuration Assistant:
  • Knowledge Advanced (KA)

  • Smart Interaction Hub (SIH)

  • Oracle Social Network (OSN)

  • Intelligent Advisor

  • Browser User Interface (BUI)

  • Live Experience (LX)

Enable Smart Interaction Hub or Oracle Social Network

You can connect to some of the integrations and product add-ons based on the Oracle Cloud applications and B2C Service product add-ons that your organization has purchased.

To enable Smart Interaction Hub or Oracle Social Network, follow the steps listed below:
  1. From the Configuration Assistant home page, click the Service site for which you want to enable an integration or product add-on.

  2. From the Site Details page, click Integrations tile.

    The Service Integrations page opens listing all the integrations and product add-ons your organization has purchased.

    This image presents the list of service integrations available.

  3. Click the Enable button next to the integration or product add-on that you want to enable, Smart Interaction Hub (SIH) or Oracle Social Network (OSN).

  4. Click Yes to confirm the enablement.

    The enablement process can take several minutes to complete.
  5. Click Refresh Page to verify the enablement process and to update the list of enabled integrations and product add-ons that displays on the page.

    If successful, the integration or add-on displays on the page and the Enable button no longer displays.

    If the enablement fails, a dialog appears on the screen. You can either request to enable OSN again or contact Oracle Support. If you choose to enable OSN again, a confirmation dialog appears on the screen.

  6. Click Yes.

Enable the Browser User Interface

The Browser User Interface (Browser UI) is supported for the last five B2C Service releases.

Therefore, to continue the Browser UI support, you must update B2C Service at least once a year. In order to leverage the latest features of Agent Browser UI, we recommend you join the Automatic Update Program and use the latest version of B2C Service.

When enabled, the Browser UI displays the URL to access the interface for your service site.

To enable the Browser UI, follow the steps listed below:

  1. From the Configuration Assistant home page, click the service site for which you want to enable an integration or a product add-on.

  2. Click Integrations tile. The Service Integrations page opens listing all the integrations and product add ons your organization has purchased.

  3. Click the Enable BUI button in the Browser User Interface (BUI) section at the end of the page.

    This image shows the Enable BUI option .

  4. On the confirmation window, click Yes to confirm the enablement.

    When the operation is complete, a confirmation window appears.

Enable the Live Experience (LX) Interface

You can use the Live Experience (LX) add-on to create and integrate an LX instance with a CX site.

You’ll find this add-on in the Site Details page, under the Integrations tab.

To enable the LX add-on, follow the steps listed below:

  1. From the Configuration Assistant home page, click the service site for which you want to enable LX add-on.

  2. Click Integrations tile. The Service Integrations page opens listing all the integrations and product add-ons your organization has purchased.

  3. Click the Enable LX button present in the Live Experience (LX) section.

    This image displays the Enable LX button.

  4. On the confirmation window, click Yes to confirm the enablement. You can view the Download Zip button after the instance is enabled. You should click the Download Zip button to download the configuration file and follow the steps provided in the document here.

Enable Integrations for and Intelligent Advisor Sites

The Configuration Assistant lets you enable and automatically connect to certain integrations and product add-ons based on the Oracle Cloud applications and B2C Service product add-ons your organization has purchased.

To enable integrations for B2C Service or Intelligent Advisor sites, follow the steps below:

  1. From the Configuration Assistant home page, click the Service site for which you want to enable an integration or product add-on.

    The Site Details page opens.
  2. Click Integrations tile.

    The Service Integrations page opens listing all the integrations and product add-ons.
  3. From the Service Integrations page, click Enable Intelligent Advisor.

    The Integration window opens.
  4. From the Intelligent Advisor Site drop down list, select Policy Automation Site.

  5. Click Yes to confirm the enablement.

    The enablement process can take several minutes to complete. An Information window opens that confirms request submission.

  6. Click OK.

  7. Click Refresh Page to verify the enablement process and to update the list of enabled integrations and product add-ons that display on the page.

    If successful, the integration or add-on displays on the page and the Enable button is no longer displayed.