Home Cloud Cloud Applications B2C Service 21B Oracle B2C Service 21B Use Do the Basics Download the B2C Service client Use the B2C Service Console Create navigation sets, profiles, and staff accounts Administer usage and login controls Manage profiles and staff members Provide Answers Add answers Rank your answers Maintain your knowledge base Use Knowledge Management Create knowledge base content Generate knowledge from questions Use Knowledge Advanced Respond to Customer Questions Respond to customer questions Manage the resolution process Add comments to a discussion Use the Agent Browser UI Get started Perform common tasks Send incident responses Add answers Chat with customers Work with reports Use Co-browse View system requirements Use Standalone Co-browse Engage Customers with Outreach and Feedback Send custom mailings Create campaigns Create survey questions Survey customers Use Intelligent Advisor Deliver personalized advice and decision automation Capture decision logic Design an interview Chat with Customers Configure chat Respond to customers using chat
