How You Enable Dual-Mode Login

Dual-mode login lets customers create an account on the customer portal and then log in later using PTA even though the external site does not have access to the customer portal password.

The PTA_IGNORE_CONTACT_PASSWORD configuration setting, which is disabled by default, lets you configure a site that accepts both PTA login and the normal customer portal login. It is, therefore, possible for customers to have one password on the external site and another on the customer portal. When the PTA_IGNORE_CONTACT_PASSWORD configuration setting is enabled, the customer portal does not evaluate the customer’s password when the customer logs in with PTA because the external site has already authorized the login.

Note: Encryption is enforced when dual-mode login is enabled, so you must enter a valid encryption method in the PTA_ENCRYPTION_METHOD configuration setting or customers cannot log in and an error page displays.