Enable and Configure Pass-Through Authentication

Enable pass-through authentication (PTA), set configuration options, then stage and promote your changes to the customer portal.

  1. Set the PTA_ENABLED configuration setting to Yes.
  2. Optional: Set the EGW_AUTO_CONT_CREATE configuration setting to No.
    EGW_AUTO_CONT_CREATE allows contact records to be created through email. By default, when an email message is sent to a Service mailbox from an address that does not exist in the Oracle database, a contact record is created automatically. By setting EGW_AUTO_CONT_CREATE to No, you avoid login issues resulting from mismatched user names and passwords.
  3. If you set EGW_AUTO_CONT_CREATE to No, then set the message base parameter NOT_REG_EMAIL_MSG to direct new customers to your website to register and create an account.
  4. Define the external login page.
  5. Decide if you want to use data encryption. If you do, set the method and other encryption specifications.
  6. Decide if you want to allow logout from the customer portal.
  7. Stage Your Customer Portal Pages.
  8. Promote Your Customer Portal Pages.