Overview of Mailboxes

You can set up multiple Service and Outreach mailboxes on each B2C Service interface.

Note: To ensure accurate processing of replies, inbound messages, and bounces, you must set up at least one Service mailbox.
After you create a mailbox, you can disable it or delete it. However, you must use the Agent Browser User Interface (Agent Browser UI) or B2C Service Console to configure these additional options:
  • Brand your mailbox to match your organization’s brand identity.
  • Define the bounce address to use as the return path for bounced emails.
  • Define the sender name you want to display on outgoing messages.

For more information, see How Mailboxes Work.