Supported HTTP Methods

The most commonly used HTTP methods (or verbs) are GET, POST, PATCH, and DELETE. However, in REST API for Oracle B2C Service Chat only GET and POST methods are supported as shown in the following table:

Note:

• Oracle recommends that you periodically review if your REST request requirements have changed. Also check with your service administrator if any capacity adjustments or other changes are required in your service configuration.
• Child resources usually inherit security privileges from their parent resource. Therefore, to use a method on a child resource, you may need to access to use that method on the parent resource. However, there may be some child resources with different privileges requirements to access them.

Method	Description
GET	This HTTP method is used to retrieve information from the database. In REST API for Oracle B2C Service Chat, it is used by the Retrieve queue statistics operation to retrieve the statistics of the engagement queue. The supported media type is application/json; charset=utf-8.
POST	This HTTP method is used to create a new entity, typically a record in the database using the data specified in the request. In REST API for Oracle B2C Service Chat, it is used by the following operations: Create an engagement Retrieve system messages Change activity status Post a message Conclude an engagement The supported media type is application/json; charset=utf-8.