1. REST API for Oracle B2C Service
  2. Tasks
  3. Answer Versions

Update an answer version

patch

/services/rest/connect/v1.4/answerVersions/{id}

Request

Path Parameters
Body ()
The versioned instance of an answer. Answers are solutions to common customer support questions. These questions and answers are maintained in the Oracle B2C Service knowledge base.
Root Schema : answerVersions
Type: object
The versioned instance of an answer. Answers are solutions to common customer support questions. These questions and answers are maintained in the Oracle B2C Service knowledge base.
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Nested Schema : namedIDs-answerVersions-accessLevels
Type: object
The named ID that can be included in a list.
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  • Minimum Value: 1
    Maximum Value: 9223372036854776000
    The unique identifier of the access level.
  • Maximum Length: 255
    The name used to look up the access level.
Nested Schema : answer
Type: object
The knowledge base information that provides solutions to the common customer support questions. It is the reference to a resource in 'answers' collection. Only ID or lookupName can be provided to specify the resource.
Nested Schema : namedIDs-answerVersions-answerType
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : answerVersions-assignedTo
Type: object
The collection of staff account and staff group.
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  • The account represents a staff member in Oracle B2C Service. Examples of staff members are customer sales representatives, sales agents, site administrators, and so on. It is the reference to a resource in 'accounts' collection. Only ID or lookupName can be provided to specify the resource.
  • namedIDs-answerVersions-assignedTo-staffGroup
    An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
Nested Schema : answerVersions-banner
Type: object
The display flags of a banner.
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Nested Schema : categories
Type: array
The hierarchical service category that provides an option to group answers and incidents for better organization and refined searching in the knowledge base. It is the reference to a resource in 'serviceCategories' collection. Only ID or lookupName can be provided to specify the resources.
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Nested Schema : answerVersions-commonAttachments
Type: object
The file attachment shared by sibling answers.
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  • Maximum Length: 128
    Pattern: ^[a-zA-Z-]+/[-a-zA-Z0-9.+_*]+$
    The MIME content type of the file. For example, text/plain, audio/mp3, image/jpg, and so on.
  • The date and time when the file was associated with the answer. This attribute is read-only.
  • The Base64 encoded data contained in the file. The maximum supported length is defined by the maximum number of bytes allowed by this field.
  • Indicates whether the file attachment is hidden when the associated answer is viewed. If the Private flag is not set, this flag hides the file attachment. This attribute does not have a default value.
  • Maximum Length: 100
    Pattern: ^[^ \/:*?"<>|]*$
    The name of the file when saving it to the disk.
  • Minimum Value: 1
    Maximum Value: 9223372036854776000
    The unique identifier of the file attachment.
  • answerVersions-commonAttachments-names
    The language-specific strings used for localization of fields. The label text cannot be empty or null. The labels are assembled in a list associated with a particular text field.
  • Indicates whether the file attachment is hidden from the end users. This attribute does not have a default value.
  • Minimum Value: 1
    Maximum Value: 2147483647
    The size of the file in bytes. This attribute is read-only.
  • The date and time when the file was last updated. This attribute is read-only.
  • Maximum Length: 1333
    The URL to access this file.
Nested Schema : answerVersions-fileAttachments
Type: object
The file attachment shared by answers.
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  • Maximum Length: 128
    Pattern: ^[a-zA-Z-]+/[-a-zA-Z0-9.+_*]+$
    The MIME content type of the file. For example, text/plain, audio/mp3, image/jpg, and so on.
  • The date and time when the file was associated with the answer. This attribute is read-only.
  • The Base64 encoded data contained in the file. The maximum supported length is defined by the maximum number of bytes allowed by this field.
  • Maximum Length: 1333
    The description for the contents of the file attachment.
  • Indicates whether the file attachment should be hidden when the associated answer is viewed. If the Private flag is not set, this flag hides the file attachment. This attribute does not have a default value.
  • Maximum Length: 100
    Pattern: ^[^ \/:*?"<>|]*$
    The name of the file when saving it to the disk.
  • The HTML form which is used to upload file attachments.
  • Minimum Value: 1
    Maximum Value: 9223372036854776000
    The unique identifier of the file attachment.
  • Indicates whether the file attachment's contents are included in the keyword indexing of the answer. This attribute does not have a default value.
  • Maximum Length: 40
    Pattern: ^[^ ]*$
    The short display name of the file attachment.
  • Indicates whether the file attachment is hidden from the end users. The default value is false.
  • Minimum Value: 1
    Maximum Value: 2147483647
    The size of the file in bytes. This attribute is read-only.
  • The date and time when the file was last updated. This attribute is read-only.
  • Maximum Length: 1333
    The URL to access the file.
Nested Schema : namedIDs-answerVersions-guidedAssistance
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : namedIDs-answerVersions-language
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : answerVersions-notes
Type: object
The note text associated with the objects such as contacts and organizations.
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  • namedIDs-answerVersions-notes-channel
    An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
  • The account represents a staff member in Oracle B2C Service. Examples of staff members are customer sales representatives, sales agents, site administrators, and so on. It is the reference to a resource in 'accounts' collection. Only ID or lookupName can be provided to specify the resource.
  • The date and time when the note was created. This attribute is read-only.
  • Minimum Value: 1
    Maximum Value: 9223372036854776000
    The unique identifier of the note.
  • Maximum Length: 349525
    The text content in the note.
  • The account represents a staff member in Oracle B2C Service. Examples of staff members are customer sales representatives, sales agents, site administrators, and so on. It is the reference to a resource in 'accounts' collection. Only ID or lookupName can be provided to specify the resource.
  • The date and time when the note was last updated. This attribute is read-only.
Nested Schema : namedIDs-answerVersions-positionInList
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : products
Type: array
The hierarchical service product that provides an option to group answers and incidents for better organization and refined searching in the knowledge base. It is the reference to a resource in 'serviceProducts' collection. Only ID or lookupName can be provided to specify the resources.
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Nested Schema : answerVersions-relatedAnswers
Type: object
The link to related answers.
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  • Minimum Value: 0
    Maximum Value: 2147483647
    The relative relatedness of the linked answers.
  • Minimum Value: 0
    Maximum Value: 2147483647
    The static strength of the link.
  • Minimum Value: 0
    Maximum Value: 2147483647
    The strength of the link calculated by the link-clustering algorithms based on the content similarity of the answers.
  • toAnswer
    The knowledge base information that provides solutions to the common customer support questions. It is the reference to a resource in 'answers' collection. Only ID or lookupName can be provided to specify the resource.
Nested Schema : answerVersions-statusWithType
Type: object
The status of an object with its associated status type.
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Nested Schema : answerVersions-versionDetail
Type: object
The details of the answer version.
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Nested Schema : namedIDs-answerVersions-assignedTo-staffGroup
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : namedIDs-answerVersions-banner-importanceFlag
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : items
Type: object
Nested Schema : answerVersions-commonAttachments-names
Type: object
The language-specific strings used for localization of fields. The label text cannot be empty or null. The labels are assembled in a list associated with a particular text field.
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Nested Schema : namedIDs-answerVersions-commonAttachments-names-language
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : namedIDs-answerVersions-notes-channel
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : items
Type: object
Nested Schema : toAnswer
Type: object
The knowledge base information that provides solutions to the common customer support questions. It is the reference to a resource in 'answers' collection. Only ID or lookupName can be provided to specify the resource.
Nested Schema : namedIDs-answerVersions-statusWithType-status
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : namedIDs-answerVersions-statusWithType-statusType
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : namedIDs-answerVersions-versionDetail-state
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Response

Default Response

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