Define Category Hierarchies

You can define multiple levels of categories and sub-categories to represent any content structure within your organization. These multiple category levels form a hierarchy where the higher-level categories include lower level categories, and the lower-level categories inherit properties from their parents.

The highest level categories are called branch categories. Each branch can have a complete tree defined underneath it. The trees are hierarchical; if you search for articles within a specified products, the search automatically extends to the children of the category.

For example, a branch category named Technology might include the sub-categories Hardware and Software. Any content in the Hardware or Software category also belongs to the parent category, Technology; therefore a request for Technology content returns any content assigned to Hardware and Software as well.