Content Types
Content types are Knowledge Advanced objects that define the various types of articles that exist in your knowledge base. A content type definition serves as an authoring template for an article, and also stores important metadata about knowledge base articles.
You must define at least one content type to contain knowledge base articles. You can define additional content types for any number of article types that have different requirements, such as the following.
Content elements, such as title, body text areas, and optional product and customer information.
Workflow processes to enforce a managed sequence of authoring, editing, and approval steps.
Publishing lifecycle, such as revision tracking, review, and publish dates.
Display features, such as layout.