Linked Articles

You can link one or more articles to an intent to provide the answer or answers to the model questions. You can link multiple articles to one intent, and you can link an article to multiple intents.

For example, you might link several articles to a bill inquiry intent to provide answers to questions about how to view and pay a bill, and how to find out when a payment is due. Similarly, you might link several popular troubleshooting articles to a troubleshoot device intent to provide a range of solutions to common device questions.