Advanced Searches Summary

Sometimes your users ask questions that return a relatively high number of answers from your knowledge base, but they end up selecting a very low number of those answers. You can use this report to see the questions your users are asking, how many answers show up, and whether they selected any of the answers. It is sorted in descending order by the number of visits for each question.

You can view additional column details by drilling down on the links in the columns.

The following table lists and describes the columns in the report.

Advanced Searches Summary Report Columns

Column	Description
Search Question	The representative question. A representative question serves as a container for a group of actual questions with the same concepts and search engine attributes. For example, for the representative question, How do I remove images from my mobile phone?, the actual questions might be: How do I delete photos on my mobile phone? How do I remove pictures from my cell phone? How do I select snapshots to delete from my mobile phone?
Number of visits	The number of visits in which users asked this question. A visit is the period of time a customer spends looking for a satisfactory answer to a question.
Number of results	The average number of answers returned for the question.
No Answer Viewed	The percentage of visits where users did not view any of the answers returned for the search question.