Article Aging
You want to keep your knowledge base current and relevant to provide the best answers for your users. This report shows the articles in your knowledge base with their age, or number of days that elapsed since they were last updated. This report helps you determine the following information.
Which articles in your knowledge base require an update.
Which articles should be removed from the knowledge base.
Whether articles that users do not frequently view are properly indexed and searchable in the application.
| Column | Description |
|---|---|
Answer ID |
The answer identifier. |
Summary |
The title of the article. |
Views |
The number of times users looked at the article. Note: This column displays on the Filter reports only. |
Aging Days |
The number of days since the content was last updated (published). |
Last Viewed |
The date the users last looked at the article. |