Intents Overview

Intents are dictionary objects that help determine how Intelligent Search interprets and responds to user questions. Intents give you more control over the search results for the important questions that customers ask, helping you to guide them to the articles that best answer their questions. Creating intents and linking them to articles also helps your customers in important ways.

• Intents return the best answers to common user questions first.

• They return the specific articles that you want customers to access for the intent’s purpose.

• They help you analyze users’ behavior so that you can improve your knowledge base.