Popular Answers
You want to analyze the knowledge base answers to ensure that users are successful in their searches. For example, you might want to know the number of times users looked at an answer and the question that prompted that answer. Or, you might want to read the text of an answer that’s popular with users.
Use this report to see the questions that users asked and the answers the application returned most often in a time period. It also includes a link to the knowledge or external answer. You can compare the popular answers over time to determine how the answer popularity is trending over time
| Column | Description |
|---|---|
Answer ID |
The answer ID. |
Question |
The text of the question a user asked. |
View Count |
The number of times users viewed an answer. |
Document URL |
The URL for the knowledge base or external answer. |
Answer |
The title of the answer. |