Daily Question Sessions

For some projects you may need specific data on the number and type of questions users asked on a specific date. For example you may want to measure the number of questions asked that are associated with a new product or service. This report provides data that shows the number of questions users asked on a daily basis, and the number of unique search events, or sessions, in which the questions were asked.

Using this report helps you understand how your users are engaging with your knowledge base by:

Determining the number of questions users are asking daily in a specified time period.
Determining the number of unique search sessions users are performing daily in a specified time.
Determining the number of unique questions asked in each session.
Viewing the question details, including the actual question text.

The data in this report is sorted in ascending order by date, although you can change the sort order if necessary. You can drill down on the Total Number of Questions column to open the Question Detail report to view the text of each question asked on that day, sorted in the ascending order of the Phrase Stem.

Daily Question Sessions Report Columns

Column	Description
Date	The date the questions were asked.
Total Number of Questions	This is the total number of questions asked on this day. Drill down on this column to view the text of each question.
Total Number of Unique Questions	The number of questions asked during the specified period that were unique. For example, if 100 questions were asked during a specified period but 20 of those questions were the same, this number is 80.
Total Number of Unique Sessions	The number of sessions users performed during the specified period.

Viewing Question Details Text

When you drill down on the Total Number of Questions column, the Question Detail report opens. This report shows the actual text of each question asked on the day you select.

Question Details Report Column

Column	Description
Question Text	The actual text of the question asked.
Phrase stem	A question in which the application removes case distinctions, spelling errors, punctuation, skipped words, and other elements that may differentiate it from otherwise identical questions; similar user questions are reduced to a single normalized question. The phrase stem displays in the following notation: Concepts. Dictionary objects that define meanings of words and phrases. Many of these concepts are inherited from the industry dictionary associated with your site, and some are user defined. Concepts appear in curly braces { } Unknown Words. Words that are not defined or known to your search engine. These words appear in parentheses ( ).
Question Count	The number of times a question was asked on a specific date.

Column

Description

Question Text

The actual text of the question asked.

Phrase stem

A question in which the application removes case distinctions, spelling errors, punctuation, skipped words, and other elements that may differentiate it from otherwise identical questions; similar user questions are reduced to a single normalized question. The phrase stem displays in the following notation:

Concepts. Dictionary objects that define meanings of words and phrases. Many of these concepts are inherited from the industry dictionary associated with your site, and some are user defined. Concepts appear in curly braces { }
Unknown Words. Words that are not defined or known to your search engine. These words appear in parentheses ( ).

Question Count

The number of times a question was asked on a specific date.