Add Knowledge to Website Pages

You can use the knowledge syndication widget to add knowledge to pages on your organization’s website in addition to the customer portal. This enables users to search for and use knowledge from the most relevant places on your web page. You can set up the knowledge widget to display articles by content type, product, and category, popular and recent articles, and external articles.

You add the knowledge widget by configuring the widget, then pasting the JavaScript code that the widget generates into your organization’s web page.