Enable Searching by Product and Category

You can enable searching by product, category, or both product and category.

1. In the incident workspace, select at least one value in the Category and Product drop-down lists.

2. Go to Site Configuration, then Configuration Settings.

3. Expand RightNow > Oracle Knowledge Cloud Services > General folders to display the knowledge configuration settings.

4. Set OKCS_PRODUCT_CATEGORY_SEARCH to one of the following values:

   • Choose product to filter by product, if one was selected in the incident.

   • Choose category to filter by category, if one was selected in the incident.

   • Choose product_category to filter by both product and category, if either was selected in the incident.

   • Choose none to disable product and category filtering.