B2C Service Interfaces

Every site has a primary interface, and may have additional interfaces. The primary interface is typically the first interface that was defined for your organization. If only one interface is defined, it is the primary interface.

Note: Oracle defines your interfaces as part of the provisioning process; you cannot define or configure interfaces.

Multiple interfaces enable you to create specific user experiences for various types of users, such as support agents and customers. You might use multiple interfaces to support various brands, business units, locales, or agent requirements. You can find information about deploying multiple interfaces in Using B2C Service.