Configure the Related Answer Links

Related Answers are links to topics related to an answer page on Customer Portal. There are two types of related answer links:

• Manual links. These links are manually added to the answer using authoring tools.
• Learned links. These links are generated by machine learning based on users’ browsing behavior.

You can edit the Answer Detail page to show only the manual links, only the learned links, or both types display on an answer page. The default is both types of links display.

To change which link types display, on the reference implementation answer detail (answer_view.php) page, replace:

<rn:widget path="okcs/OkcsRelatedAnswers"/> 

with

<rn:widget path="okcs/OkcsRelatedAnswers" display_link_type="manual"/>

or

<rn:widget path="okcs/OkcsRelatedAnswers" display_link_type="learned"/>

or

<rn:widget path="okcs/OkcsRelatedAnswers" display_link_type="both"/>