1. Implementing Knowledge Advanced
  2. Configure IDCS OAuth Support for the Knowledge REST API

Configure IDCS OAuth Support for the Knowledge REST API

You can configure the Knowledge Advanced REST API to use IDCS OAuth 2.0 authentication, but you can use IDCS OAuth 2.0 authentication only for agent users. When IDCS OAuth is configured, developers can create applications that use OAuth tokens to authenticate agent users' access to REST API functions.

Note: B2C Service and Knowledge Advanced support only Oracle Identity Cloud Service (IDCS) as the identity provider for OAuth 2.0 authentication.
Enabling user authentication using the OAuth 2.0 authentication framework consists of these steps:

  • Configure IDCS OAuth authentication in the B2C Service application in which you have implemented Knowledge Advanced to allow OAuth with IDCS as an identity provider. You must have access to the B2C Service administration interface. See Use OAuth Authorization to Access the Connect REST API for more information in Using B2C Service.

  • Get a signing certificate from the IdP that you have configured for B2C Service. You can use the administration interface to get the signing certificate.

  • Add the signing certificate to the Knowledge Advanced application configuration.