Configure Search

Knowledge Advanced search has a default configuration when it is provisioned for your site. During implementation, you should review and configure these features to ensure high quality search results:

• The industry dictionary, which defines the industry terms that the application uses to match users’ questions to answers in your knowledge base.

• Automatic product concepts, which automatically adds products that are defined in the hierarchy to the dictionary.

You can also configure the following features based on your organization's requirements and preferences:

• Whether to use spell checking when evaluating questions and returning answers.

• The maximum number of search results to display in the user interface.

• Whether to automatically use products defined in the hierarchy to classify external content collections.

You can configure search features any time after the initial implementation process, but you should be careful, since it can significantly affect the quality of your search results. Make sure you thoroughly test and validate the change in a test environment.