1. Implementing Knowledge Advanced
  2. Configure Users' Knowledge Locales

Configure Users' Knowledge Locales

You can limit the locales that users can access when they use knowledge using the OKCS_USE_USER_PROFILE_LOCALE setting. The default value of the configuration setting is No, which allows agents to view knowledge in all of the locales defined in the repository.

If you set the value of this setting to Yes, users can use knowledge only in the locales specified in their user profiles, and only those locales will display in the Language Preferences section.

  1. Go to Site Configuration, then Configuration Settings.

  2. Expand the RightNow Common > Oracle Knowledge Cloud Services > General folders to display the knowledge configuration settings.

  3. Set the value of OKCS_USE_USER_PROFILE_LOCALE to Yes.