Content Type and Internal Collections

You must add content to the knowledge base in order to validate the application. To add content, you need to define a content type and create one or more articles using the authoring application. When you have created articles in a content type, the application automatically creates an internal collection. When you create other content types, it creates an internal collection for each one. The application processes internal collections to create the search index. Once the search index is created, end users can use knowledge in Agent Desktop and Customer Portal.