Content Types

Content types are the templates for the kinds of articles you want to include in your knowledge base. A content type defines the structure and format of a single kind of article. You can define as many content types as you need.

Oracle recommends that you start by defining a simple content type during the implementation process. You can use this content type to create the articles that you'll use to validate your implementation. You can also use the basic article to help define your organization’s requirements for:

• The kinds of articles you need.

• The content structure for each kind of article.

• The content management process, including translation, publishing workflow, and lifecycle requirements for each kind of article.

• Views, products, categories, and kinds of users that you want to associate with each type of article.

See Manage Content Types in Administering Knowledge Advanced for complete information.