Create Console Roles

You use console and web user roles to enable users access to various knowledge features. Console user roles enable access to features in the Service console, and web roles enable access to features in Customer Portal. You must define one or more console roles and associate each role with B2C Service profiles to enable users to access knowledge features.

1. Select Service under Configuration, then select Knowledge Base, and Authoring.

2. In the Users section, select Add under Console Roles to see the Security Role Properties page.