Enable Knowledge Advanced on the Chat Page

You must replace or edit the chat landing (chat_landing.php) page to add the Knowledge Advanced chat enhancements to both the chat report page and the chat popup window. Users can see their position in the support queue, estimated and average wait times, and a search field on the chat landing page. The chat window opens when an agent is available.

You must implement the chat enhancements using either of the following methods:

• Replace the chat landing page in your current instance with the reference implementation chat landing page.

• Edit the chat landing page in your current instance to include code from the reference implementation chat landing page.