Suppress SmartAssistant Filters

SmartAssistant uses the user-provided product and category as search filters to restrict results by default. You can override the default filtering to use only product, category, or neither to filter search results.

SmartAssistant uses the user-provided product and category as search filters to restrict results. By default, it uses both product and category. When using SmartAssistant to search, you can override the default filtering to use only product, category, or neither.

A hook in the file hooks.php, which contains hook definitions, calls a method defined in Sample.php. To apply a specific choice of filter, or to ignore both filters, modify the files hooks.php and Sample.php.

1. Edit the file:

   cp/customer/development/config/hooks.php

2. Add the following code at the end of the file:

   $rnHooks['pre_retrieve_smart_assistant_answers'][] = array(  'class' => 'Sample', // Name of the custom model  'function' => 'retrieveSmartAssistantRequest',  'filepath' => ''  );

3. Edit the file:

   cp/customer/development/models/custom/Sample.php

4. Add the following code at the end of the file:

   <?php
   namespace Custom\Models;  
   require_once CPCORE . 'Models/Okcs.php';  
   
   class Sample extends \RightNow\Models\Okcs 
   {
   function __construct()  
   {
   parent::__construct(); 
   }
   public function retrieveSmartAssistantRequest(&$hookData) {
   // Second argument determines which SA results to show. Possible values are 'Product', 'Category', 'ProductAndCategory', 'None'.
   parent::retrieveSmartAssistantRequest(&$hookData, 'ProductAndCategory');
   }
   }