How You Store User Files on a Network Drive

When deploying to multiple staff members and workstations, you can define a custom user files location (UFL) for storing private user files that are used to run the Service Console.

By default, these files are stored within each staff member’s Windows profile. With this option, you can redirect them to a network drive.

Caution: When specifying a shared network location for user files, make sure the location you define has adequate resources to serve these files efficiently to all of your staff members. Because these files support user processes in the application, they must be served efficiently in order to avoid system latency.

This option is also useful if your staff members roam among different workstations. When a UFL is defined, each staff member will access a single set of user files regardless of what workstation is used. You can define a UFL for your entire site, for specific profiles, or both. If both are defined, the location defined in the profile will override the location defined for the site for all staff members who share that profile.