The area on the left and right side of the console where
staff members work with navigation lists, select items to open on
the content pane, and search the knowledge base. In the default configuration,
the left navigation pane contains Recent Items and Navigation tool
windows; the right navigation pane contains the Quick Search tool
window. What appears on the navigation pane depends on the navigation
set assigned in each staff member’s profile and the permissions assigned
in the profile. Each navigation pane can also be customized by staff
members. See also Configuration
button, navigation buttons, and Tool window.