How You Create an Account with Dual-Mode Login Enabled

Customers can log in to the customer portal directly or from an external site.

When the PTA_IGNORE_CONTACT_PASSWORD configuration setting is enabled, customers who access the customer portal directly can create an account as they normally do. The password they enter is stored in their B2C Service contact record. They can then log in to the customer portal with the user name and password they defined.

Customers who enter the customer portal from an external site using PTA can also create an account. However, their password for the external site, which was passed through the page URL with encrypted PTA, is ignored, and the customer’s contact record will have a blank password. Customers can access the customer portal with PTA through the external site, but they will not be able to log in to the customer portal directly until they have completed the account creation process through the customer portal Account Assistance page.