How You Use Pass-Through Authentication with Service Level Agreements

In addition to requiring login on customer portal pages, you may want to restrict certain pages only to customers who have a specific type of service level agreement (SLA).

These code examples assume you want to edit the Ask a Question page to require an SLA.

If you require an SLA to submit incidents, edit the meta tag line of the ask.php file. Your modified code might look something like this, where the added code is in bold text.

<rn:meta title="#rn:msg:ASK_QUESTION_HDG#" template="standard.php" 
clickstream="incident_create" login_required="true" 
sla_required_type="incident" sla_failed_page="/app/error/error_id/2"/>

If you require an SLA to request a chat session, edit the chat/chat_landing.php and chat/chat_launch.php files. Your modified code might look something like this, where the added code is in bold text.

<rn:meta clickstream="chat_landing" include_chat="true" 
login_required="true" sla_required_type="incident" 

sla_failed_page="/app/error/error_id/2" />
<rn:meta title="#rn:msg:LIVE_CHAT_LBL#" template="standard.php" 
clickstream="chat_request" login_required="true" 
sla_required_type="incident" sla_failed_page="/app/error/error_id/2" 
/>