How You View Reports

B2C Service includes numerous standard reports you can use to track activity in any Service application.

You can view a detailed description of any report by viewing the report’s definition. If one of the standard reports does not meet your needs, you can create a custom report to return the specific information you want. Custom and standard reports are opened in the same manner.

You can also use the options on the report’s ribbon to search for information, change the report’s display, share the report with others, and perform other actions. Some reports also include multiple output levels or link to other reports or dashboards that you open to view additional information.