Process Designer

You use the process designer to add object event handlers and deploy process models to the Oracle database.

To access the process designer, your profile must have the Process Designer permission on the Administration tab enabled. See Administration Permissions. In addition, you might need to add the Process Designer component to your navigation set to view it. See Create a Navigation Set for the Administrator.

Caution: Due to the high degree of workflow change that can be made to your application when using custom processes, we recommend that few staff members be granted access to the process designer.

When you open the process designer, you will notice that the tree includes a list of standard objects under the OracleServiceCloud entry and custom objects under the CO package or other packages you create in the object designer. Only deployed custom objects are available on the process designer. See Create a Custom Object and Custom Object Packages.

The objects shown in the tree can be associated with the event handlers you add using the process designer. If you intend to use event handlers in rules, surveys, or campaigns, you do not need to associate them with objects. See Triggers for Object Event Handlers.