Check Names Window

When forwarding records, if you enter a name, a partial name, or an email address that is not found in the knowledge base, and then tab to the next field or click Send, the Check Names window opens.

This window displays suggestions for staff accounts, staff account groups, distribution lists, and email addresses based on what you entered in the To, Cc, or Bcc fields. From this window, you can double-click a list item to select a recipient or click the Cancel button to return to the previous window and re-enter the name.