Workspace Rule Operators
Operators specify IF conditions in workspace rules.
A workspace rule operator expresses the relationship between a selected field for a condition and its value, determining how the field is applied to the value of the condition. For example, in the condition “If the logged-in account equals Alex Thompson,” the operator is “equals.” Each field has its own set of operators, depending on what is logical for that field. A workspace rule with the condition “If an answer assignment is greater than or equal to customer support,” for example, has no relevance and cannot be applied to an answer.
| Operator | Description |
|---|---|
| equals | The field matches the value exactly, including case. |
| not equals (exclude No Value) | The field does not match the value exactly (excluding case), and does not contain a null value. |
| not equals (include No Value) | The field does not match the value exactly (including case), or contains a null value. |
| is null | The field does not contain a value. |
| is not null | The field contains a value. |
| in list | The field values you want to search for are specified by selecting check boxes in a menu. The selected options display in a separate Selected Items list to assist you when selecting from menus with a large number of options. This operator is available only with menu field expressions. |
| not in list | The field values you do not want to search for are specified by selecting check boxes in a menu. The selected options display in a separate Selected Items list to assist you when selecting from menus with a large number of options. This operator is available only with menu field expressions. |
| less than | The field is less than the value. |
| less than or equal to | The field is less than or equal to the value. |
| greater than | The field is greater than the value. |
| greater than or equal to | The field is greater than or equal to the value. |
| like | The field matches any part of the value. When using this operator,
you should use the % wildcard symbol to offset your value. For example,
to include values that contain “all,” you should type %all% in the field. |