How You Configure and Customize the Interface

Each interface has its own configuration settings. When you cloned your interface, any customized configuration settings were copied to the new interface. You must manually adjust any configuration settings that should be changed for the new interface.

For example, you may choose to let customers ask a question on one interface but not the other. See How You Customize Configuration Settings.

Note: For configuration settings specific to the customer portal, see Customer Portal Configuration Settings.