Organization Hierarchies

The Organization Hierarchy feature in B2C Service lets you create a hierarchy for any organization that has subordinate organizations.

If an organization in your knowledge base has several subsidiaries or regional or international offices, each having an organization record in the knowledge base, you can add the subordinate organizations to the parent organization to create an organization hierarchy. After you create a hierarchy for an organization, you can easily add and remove organizations and change the order of the hierarchy structure.

An organization can have an unlimited number of subordinates, organized into a maximum of twelve levels per parent organization.

Caution: Changing an organization’s hierarchy can impact the incidents and opportunities associated with all organizations in the hierarchy. Therefore, make sure you understand the consequences of changing the structure of an organization’s hierarchy.