Dataminer Utility Data Caching
Some cached data is compiled by the Dataminer utility instead of the Agedatabase utility.
By default, the Dataminer utility runs every four hours or as specified
in the VISIT_MAX_TIME configuration setting (RightNow User
Interface/General/Security).
Caution: We do
not recommend changing configuration settings unless necessary. Changes
made to configuration settings can greatly impact the performance
and functionality of your entire site. Before you change any configuration
setting, it is important that your organization understands the impact
of changing the setting. See Overview of Site Configuration.
The data in the following fields is compiled by the Dataminer utility.
- Answers.Score (answers.solved_count)
- All fields in Answer Stats (ans_stats) table
- All fields in the Links (links) table
- Stats.# Answers Viewed (stats.ans_viewed)
- Stats.# Answer Searches (stats.searches)
- Stats.Visitor Actions (stats.hits)
Information in reports that use these tables or fields is only as current as the last time the Dataminer utility ran.