Decision Attributes

The Decision element is used to branch your workflow based on conditions that you define. After you add this element to your flow diagram, you can edit its attributes to branch your flow to different paths based on whether certain conditions are met.

The decision can be based on a simple yes/no evaluation of one or more conditions, such as the identity and profile of the logged-in account, the working record creation state, and the value of a specified field. If all conditions are met, the Yes path is followed. If any conditions are not met, the No path is followed.

Alternately, you can base a decision on a single field that has multiple possible values, with each selected value having its own outgoing path. For example, by basing a decision on the incident Status field, you can route incidents down different paths based on their status.

Note: The fields available for evaluation in a condition will vary based on the working record type selected for the decision.