Assets and Navigation Sets

You can modify navigation sets to let agents work with assets on the Service Console and the Agent Browser UI.

You must add the Assets navigation button to the navigation sets used by your agents so they can access asset records. You can also add the New Asset item to the file menu so agents can quickly add assets. In addition, you can add asset reports, found in Public Reports\Service\Assets, to the Asset navigation button, or any other navigation button. See Overview of Navigation Sets.