Notifications

Your notifications appear on the content pane when you double-click Notifications from any navigation list that contains the Notifications component.

You also receive desktop alerts, often referred to as “toast,” when you first log in to B2C Service and when new notifications are received while you are logged in. Notifications are triggered when:

• An answer, incident, opportunity, or task is assigned to you.
• An answer, incident, opportunity, or task that was assigned to you has been reassigned to another staff member.
• An answer, incident, opportunity, or task has been escalated.
• An answer is scheduled for review.
• An incident is updated, closed, or reopened.
• A mailing is launched or completed.
• A system error has occurred.
• A broadcast notification is sent to you from another staff member.